Shipping Policy

Shipping

Once your order is placed and payment is complete, we will carefully prepare your item for shipping. This includes selecting appropriate packaging materials to ensure its safe arrival. Please allow up to 7 days for us to pack your order and confirm a shipping method. Delivery times will vary depending on the carrier and your location.

​

Insurance

Your purchase will be insured for its full value during transit. Please note that insurance coverage is valid only if the delivered package is received directly by you or someone residing at your address. Leaving the package unattended or with a third party may void the insurance.

​

Damaged Items

If your item arrives damaged, please contact us at visualclayart@gmail.com within 24 hours of delivery. To help us assess the damage and determine the best course of action, please include the following:

​

• Photos of the damaged item

• Photos of all sides of the exterior packaging

• Photos of the interior packaging

​

We hope you find enjoyment of our creative work and hope you find that deisre to loook over and over again. 

​

​

​